1. Dr Akin Tikare BDS (Ibadan, Nigeria), FDSRCS (Eng.), Principal Dentist, GDC Registration no 80230
  2. Dr Ekta Patel, BDS (KCL, London), Associate Dentist, GDC Registration no 264964
  3. Dr Sana Chaudry, BDS (QMUL, London), Foundation Dental Practitioner, GDC Registration no 272121
  4. Dr Deepika Saini, BDS (Kurukshetra, India), Dental Hygienist, GDC Registration no 268135
  5. Mrs Ayo Tikare, B. Pharm., MInstLM, Practice Manager
  6. Mrs Sarah Goddard, NEBDN, Senior Dental Nurse, GDC Registration no 108824
  7. Mrs Linda Luxford, Receptionist
  8. Miss Alika Gurung, Trainee Dental Nurse
  9. Miss Brooke Baker, Trainee Dental Nurse 

 

In this Practice, we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service.  When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.  This procedure is based on these objectives.

 

Our aim is to respond to complaints in the way in which we would want our complaint about a service to be handled.  We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.

 

  1. The person responsible for dealing with any complaint about the service which we provide is Dr Akin Tikare

 

  1. If a patient complains on the telephone or at the reception desk, we will listen to their complaint and offer to refer him or her to Dr Akin Tikare immediately.   If he is not available at the time, then the patient will be told when they will be able to talk to the dentist and arrangements will be made for this to happen.  The member of staff will take brief details of the complaint and pass them on.  If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.

 

  1. If the patient complains in writing the letter will be passed on immediately to Dr Akin Tikare.

 

  1. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.

 

  1. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice as soon as possible, normally within three working days.  We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint.  If the patient does not wish to meet us, then we will attempt to talk to them on the telephone.  If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.

 

  1. We will confirm the decision about the complaint in writing immediately after completing our investigation.

 

  1. Proper and comprehensive records are kept of any complaint received.

 

  1. If patients are not satisfied with the result of our procedure then a complaint may be made to: 

 

  • NHS England, Kent and Medway Area Team, York House, 18-20 Massetts Road, Horley, Surrey, RH6 7DE, Telephone: 0300 311 2233 for complaints about NHS treatment.

 

  • Independent Healthcare Advisory Service (IHAS) (for private treatments) at their website: www.independenthealthcare.org.uk or the Care Quality Commission at 03000 616161

 

  • The Health Service Ombudsman: 0345 015 4033 (textphone 0300 061 4298 for people who are deaf or have problems using a  standard phone). Email: This email address is being protected from spambots. You need JavaScript enabled to view it..
    • Text ‘call back’, with your name and mobile number, to 07624 813 005.
    • Write to:  Parliamentary and Health Service Ombudsman Millbank Tower, Millbank London, SW1P 4QP.
    • You can also visit their website at www.ombudsman.org.uk.

 

Updated: 21 January 2017

Updated: 04/02/2016

Unfortunately, whilst we would like to be able to see all patients, due to the nature of the practice building, our treatment areas are not accessible to wheelchairs. If you are a wheelchair user, alternative arrangements can be made via NHS England South (South East)  on 0300 311 2233.

Mr Akin Tikare BDS, FDSRCS (Eng.), PG Cert Imp Dent
Principal Dentist

Qualified in 1992. He has worked in the Oral and Maxillofacial Surgery Departments of various hospitals, mainly in Southeast England, for many years, gaining his Fellowship in Dental Surgery of the Royal College of Surgeons in 1999. Dr Tikare has a special interest in Surgical and Restorative Dentistry and has undergone postgraduate training in Oral Surgery and Dental Implantology.

Missing appointments wastes time and resources which are needed for other patients. Our practice policy is that if on more than one occasion, patients cancel with less than 24 hours’ notice or do not attend an appointment, then we will no longer be able to offer NHS treatment. We will of course take any special circumstances into account. We may still be able to offer private dental care, but will require a non-refundable deposit.

The practice is open Monday—Friday, 9:00 am to 5:30pm.
We are closed for lunch from 1:00pm to 2:00pm every day.

Click on the link below to read our latest CQC Inspection Report

We aim to make your experience at the practice as pleasurable as possible. However should you have any comments or complaints, please contact us  on 01474 534 995 to speak with our receptionist, who will talk you through our Complaints procedure. Alternatively, you can drop in and pick up a copy of the procedure from reception.

For out of hours emergency, contact Dentaline on 01634 890 300 after 5pm and weekends.

Patients who are violent or abusive to practice personnel, to other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authorities.

We take patient confidentiality extremely seriously at this practice and all personal information is treated in the strictest confidence. Only members of staff have access to patient information and we have a strict confidentiality policy. To see a copy of this policy, please ask at reception.

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